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Very pleasant and helpful

Posted By Fallin2bits

"Very pleasant and helpful"

About: East Kilbride Locality Support Service / Treatment Room General practices in Lanarkshire

(as the patient),

I went for an assessment after being referred by my local ANP, the two nurses in attendance were very pleasant and helpful, Hannah and Christine.

The assessment was led by young nurse Hannah, she explained about the procedure so I knew what to expect and made me feel at ease. This was very helpful as I was a bit apprehensive. 

After taking an extensive background health history she explained everything in stages before carrying out each part of the procedure,  regularly checking I knew what was being done and why. 

She processed the various readings along with the health history and explained in detail what it all meant, checking I understood everything,  then she explained the next steps regarding exercises I can do to improve the situation along with sending her report to the ANP at my GP surgery.

She was very competent  and confident in everything  she did during the examination and is a valuable, trustworthy member of the Larkhall Clinic in Lanarkshire. 

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Responses

Response from Carmen Obre, Service Manager, Hamilton Locality, South Lanarkshire Health & Social Care Partnership 2 months ago
Carmen Obre
Service Manager, Hamilton Locality,
South Lanarkshire Health & Social Care Partnership

Submitted on 14/02/2024 at 10:04
Published on Care Opinion at 10:04

Fallin2bits,

Thank you so much for sharing details of your recent experience with Hannah and Christine from out treatment room on Care Opinion. Its great to hear that they have made a difference and provided you with all the support and information you needed during your appointment. I hope you are doing well. I will certainly pass on your feedback to Hannah, Christine and their manager.

Once again thank you for sharing your experience of Larkhall treatment Room services and thank you for sharing this valuable feedback with us.

Carmen

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 14/02/2024 at 23:31
Published on Care Opinion at 23:31

picture of Jennifer Montgomery

Dear Fallin2bits,

Thank you for sharing your experience on Care Opinion. I am so pleased to hear that you had such a positive experience with Hannah and Christine. It sounds like your appointment was very thorough and Hannah demonstrated well how knowledgeable she was.

I am sure both nurses will be delighted to hear of the positive experience you had with them and will be very touched by your kind words.

I hope you are keeping well.

Kind Regards,

Jenni

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