"Unprofessional and uncompassionate booking centre"

After waiting months for an appointment at a clinic, I was offered an appointment in early January. The appointment was then cancelled the day before.

Following this I was then offered appointments in late January and late February, both of which fall during pre-existing holidays I have booked.

I wrote to the Greater Glasgow and Clyde booking centre to advise I was unable to make the appointment and received the following reply:

"Good Afternoon

Sorry if you are unable to atten you wil require another referral as this si your finale offer. Please confirm if yu wish to cnacel?

Kind Regards

RMC Booking Centre GGC"

I was then further advised that as I was not able to attend two dates offered that I would now be removed from the waiting list and have to be referred again by my GP. 

Although I understand the pressure the NHS faces, I find the lack of flexibility in the rules to account for exceptional circumstances to be unreasonable. Particularly in light of the late cancelation of my originally scheduled appointment. There seems to be a failure of common sense in favour of applying rules rigidly. 

Secondly, I find the email response from the RMC Booking Centre to be nothing short of unprofessional and uncompassionate. I understand that NHS staff are busy, but to send an email to a patient with almost one in every four words misspelt is at best unprofessional - but in reality shows absolute contempt for the individual in receipt of the correspondence.

It is unfortunate that GGC staff do not think it reasonable to do even the lightest of diligence (or indeed even pass a second glance) when responding to patients with very genuine and worrying health concerns.