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What a fantastic team

Posted By Road to recovery

"What a fantastic team"

About: Glasgow Dental Hospital and School / Emergency Dental Treatment Centre Level 1 NHS 24 / NHS 24 (111 service)

(as a carer),

We were needing emergency dental assessment and treatment. Right from the start, the team handling the 111 call was excellent. Everyone just wanted to help and support us in getting the right treatment. The people who helped us on our journey to recovery were Melissa, Susan, Aileen. Suzzane at the reception of the dental hospital, Hazel and Karen, fantastic crew. What a fantastic team. #amazing nhs staff is all I want to say. Thanks.

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 31/01/2024 at 09:42
Published on Care Opinion at 09:42

picture of Dawn Orr

Dear Road to recovery,

Thank you so much for taking the time to contact Care Opinion and for sharing your experience. I am sorry to learn that you required dental treatment. I hope you are recovering well.

I am glad that our dental team at 111 was able to help with your referral. If you wish to share some more information with me, then I could identify the staff who managed your call and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 3 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 31/01/2024 at 11:05
Published on Care Opinion at 11:05

Dear Road to Recovery,

Thank you for getting in contact and for letting us know how pleased you were with the emergency dental treatment provided. However, I am sorry to hear that you have experienced pain and hope that you are now feeling better.

The team who supported you will be delighted to hear of your positive feedback as we strive to place patients at the centre of our care.

Please be assured that your kind words will be passed on to the appropriate staff members.

Once again thank you for taking the time to share your comments.

Best Wishes

Karen Gallacher

Clinical Services Manager

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