This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

‘Not all superheroes wear capes’

Posted By redqw95

"‘Not all superheroes wear capes’"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / Ambulatory Care University Hospital Monklands / Ear, Nose & Throat (Ward 9) University Hospital Wishaw / Emergency Department

(as a relative),

My dad had a serious accident at work, quite a nasty accident that left him with serious head/facial injuries.  The paramedics were amazing, they were calm and professional and helped to put my dad and me at ease despite the horrific injury he had. The staff in Wishaw a&e were also fantastic and had my dad’s condition stable before transferring him to Monklands for a specialist to stitch his ear back on. 

The doctors and nurse in the ENT care were first class. The unit was so calming, the doctor explained everything to my dad and made sure he wasn’t in pain.  And now the ear that my dad thought was lost is now back where it should be and he is still under the watchful eye of the ENT doctor Gio at UHM. From the bottom of our hearts, thank you to you all.

‘Not all superheroes wear capes’. Xx

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 months ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 30/01/2024 at 13:53
Published on Care Opinion at 13:53

Dear redgw95

Thank you for taking the time to post your feedback here on Careopinion. I am so sorry to read about your dad's serious accident. Deary me, what a scary thing to happen and what a time he has been through. I really hope he is feeling better and is on the mend.

If you would like your kind comments to be passed on to our crew I would be more than happy to arrange this for you. If so, please may I ask you contact us at sas.feedback@nhs.scot with your dad's name, address and date of when we attended. Please may we also ask you make reference to your Care Opinion username which will allow us to link to this story.

From all of here at The Scottish Ambulance Service, we wish your dad the very best.

Thank you once again

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 02/02/2024 at 16:39
Published on Care Opinion at 16:39

picture of Jennifer Montgomery

Dear redqw95,

thank you for sharing your experience on Care Opinion of University Hospital Wishaw, Emergency Department, and University Hospital Monklands, ENT.

I am so pleased to hear of the care that the teams took of your dad after his accident at work. It sounds very frightening! I am so glad the teams were able to reassure you with how thorough they were in ensuring he was stable before transferring him, and their clear and concise communication.

I will be sure to pass on your kind words and feedback to both teams involved in your dad's care and I am sure they will be delighted to hear these positive words.

I hope your dad continues to recover well.

Kind Regards,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k