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"Fantastic care"

About: Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b)

(as a service user),

My daughter was admitted to ward 3B for surgery on her airways for what we thought would have been one night, she was very poorly after surgery and ended up having a 6 week stay. She had another emergency surgery 3 days before Christmas and spent her first Christmas in the hospital. 

It was a very scary few weeks for me and my partner as she was constantly having set backs. 

The whole team on 3B were fantastic, from the nurses, dieticians, SLT, cleaners & HCSW… they all went above and beyond to make sure we always had everything we needed & were very attentive when something was wrong with our girl. They helped train us properly for all the equipment she would require daily use of at home & made sure we were comfortable enough doing it on our own. 

The junior doctors & ENT team were also great. 

A horrible 6 week stay was made a lot better with the help from the staff on the ward! 

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Responses

Response from Emma McGinlay, Lead Nurse - Paediatrics, Paediatrics, NHS Greater Glasgow and Clyde 3 months ago
Emma McGinlay
Lead Nurse - Paediatrics, Paediatrics,
NHS Greater Glasgow and Clyde
Submitted on 02/02/2024 at 19:51
Published on Care Opinion at 19:51


Dear cmacc18

Thank you for taking the time to leave your feedback.

I am sorry to hear your daughter required an extended stay with us after surgery and I hope she is now continuing to recover well at home.

I am delighted to hear that you felt the care your daughter received was fantastic and that the staff were attentive and also helped to support you during this difficult time.

It means so much to our teams to know they are making a positive difference to the children and families in our care and I will ensure this fantastic feedback is shared with them.

Many thanks

Emma McGinlay

Lead nurse

RHC

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