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The support processes were faultless

Posted By Skippythom

"The support processes were faultless"

About: University Hospital Hairmyres / Elective Orthopaedics (Ward 7)

(as the patient),

I had two knee replacement operations in the last seven months in Hairmyres Hospital.  On both occasions, the treatment I received from admission to discharge was exceptional. 

Both times I was admitted for one overnight to Ward 7 of the hospital.  The care, attention, and respect I got from all NHS staff for the duration of my stay was of the highest order.  I was anxious about both ops but staff helped put me at ease (as best they could). The surgical team were fantastic; I felt very humbled that all those people in the theatre were there for me, and the nursing team on the wards (and physios) were brilliant.  I am coeliac but the ward team made sure that I I got gluten free food - which was delicious. 

The staff couldn't have been more caring.  They were very well organised re managing pain, organising physio, OT assessment (for returning home), and arranging medication for discharge.  Having a knee replacement op isn't pleasant, but the support processes were faultless; there was nothing needed improving.  I am so grateful, and thankful for the service I received at Hairmyres..

    

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 3 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 30/01/2024 at 13:20
Published on Care Opinion at 13:20

picture of Lise Axford

Dear Skippythom

Thank you for feeding back on the care that you received following your recent knee replacement operations. Your postive comments regarding exceptional care and faultless support processes will be widely shared.

Knee replacement surgery is complax as you know and your kind words will be appreciated by all members of the team. I hope that your journey of recovery continues well and thank you again for taking the time to share your exprience.

Kind regards and best wishes to you

Lise

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Response from Carole Lindsay, Physiotherapy Lead, Physiotherapy, NHS Lanarkshire 2 months ago
Carole Lindsay
Physiotherapy Lead, Physiotherapy,
NHS Lanarkshire

Physiotherapy

Submitted on 31/01/2024 at 10:59
Published on Care Opinion at 11:34

Morning Skippythom,

Thank you for taking the time to feedback on your recent experiences within ward 7. It's great to hear the process was well managed and you were supported throughout - the prospect of surgery and recovery can be daunting!

I'm glad the physiotherapy team contributed to your positive experience. I'll ensure your comments are passed on to them - they'll be much appreciated. I wish you well in your recovery.

Carole

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Response from Helen MacLachlan, Occupational Therapy Team Leader, University Hospital Hairmyres, NHS Lanarkshire 2 months ago
Helen MacLachlan
Occupational Therapy Team Leader, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 31/01/2024 at 14:47
Published on Care Opinion at 14:47

picture of Helen MacLachlan

Dear Skippythom

Thanks you for your kind remarks and feedback. It is always great to have some positive feedback to share with the staff. Glad that the expereince of your hospital journey was positive and that we had a small part to play in that. Wishing you ongoing continued recovery!

Thanks again for sharing

helen

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