This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Gave me such a gift

Posted By KazMacK

"Gave me such a gift"

About: Queen Margaret Hospital / Cataract Unit

(as the patient),

I waited a long time for this cataract operation. The staff were so kind and attentive, professional and caring. The surgeon's skill gave me such a gift, I am so grateful. 

Such a well run section and the whole experience was so positive. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 2 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 05/02/2024 at 09:30
Published on Care Opinion at 09:30

picture of Siobhan Mcilroy

Dear KazMacK

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sorry you had to wait so long for your cataract operation, this must have been frustrating and difficult for you. I am so pleased that when you had your surgery, you had a positive experience. I am sure the team will be delighted with your feedback and to know that their kind, attentive and professional manner helped you feel cared for.

I hope you are recovering well. Thank you again for sharing your story, best wishes and take care, Siobhan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stacey Arnott, Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital, NHS Fife 2 months ago
Stacey Arnott
Senior Charge Nurse, Cataract Unit, Queen Margaret Hospital,
NHS Fife

Senior Charge Nurse within Ophthalmology

Submitted on 05/02/2024 at 10:47
Published on Care Opinion at 10:47

Dear KazMacK,


I am sorry for the delay in replying to your lovely feedback. It is lovely to hear that your vision has much improved. I am sorry that it has taken a while for your surgery to happen.

It is reassuring to hear that you found the experience to be a positive one.

We wish you well in your recovery

Stacey Arnott

SCN

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k