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Care Opinion

All staff were amazing

Posted By trapperrj55

"All staff were amazing"

About: Royal Cornwall Hospital (Treliske) / Diabetic medicine Royal Cornwall Hospital (Treliske) / Pendennis Ward South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

2023 January - Emergency ambulance to Treliske. Early morning, the ambulance only took 20 minutes to get to me. Diagnosed Acute Necrotic Pancreatitis. By 8am I was on SDSA ward where I stayed for 3 weeks, then onto Pendennis ward for 1 week. Nursing staff, Doctors and Consultants were all amazing. Nothing was too much trouble. I had numerous scans, ECGs, consultations and physio.

2024 had to go back to SDSA on 18th January due to further issue of large pseudocyst which required draining, kept in, moved to Pendennis Ward again, diagnosed, scans done and procedure carried out and discharged 23rd January. Again all staff were amazing, especially Staff Nurse Laura & AP Kolombo. 

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Responses

Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 28/02/2024 at 15:13
Published on Care Opinion at 15:13

Good afternoon trapperrj55,

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Jamie
Patient Engagement Team
SWAST

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Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 01/03/2024 at 11:44
Published on Care Opinion at 11:44

Dear trapperrj55

Thank you for taking the time to share your story with us. I ma sorry for the delay in replying to you on here.

I am so pleased to read that all of the members of staff you encountered during both of your stays on SDSA and Pendennis ward.

I'm writing to you as a member of the Patient Experience team but, I will ensure your kind words are forwarded to the team with a special mention to Laura and Kolombo through our Learning From Excellence scheme.

Thank you, again, for taking the time to share your story with us, I hope that you are recovering well.

Thank you

Megan

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