"Answering phones"

Tried ringing Waiting lists office as my planned operation was cancelled in November 2023 as I was told a new date would be sent to me..I have heard nothing in 2 months this was the third time my surgery had been cancelled.. So today I tried calling for an update on when I could expect my surgery.. the phone rang for 50minuets before it went yo engaged tone I was told the whole time I was first in queue..I then tried again straight away the computer voice said first in queue the phone rang for an hour before the line went dead...disappointed and slightly angry that no one could pick up a phone and speak to me...