"Awful, rude, condescending "

this practice is abhorrent, i have been with them for over a decade, and i have been trying to get a diagnosis for endometriosis for 9 years.. still no luck. even codeine does not work for the pain. i called recently to talk about my scan for endometriosis. they told me they would text me with an appointment and i waited over a month with no reply. i called the reception staff and as always they were the rudest people i have ever had the displeasure of speaking with. condescending, rude and disrespectful. they asked what my appointment was about and i said endometriosis to which she said i don’t know what that is i can’t get you an appointment. i then tried explaining and she rudely gave me a random appointment time, i asked if i could have a later one as im an insomniac and she refused. i then had an appointment with a doctor who said there was no information on his side about my appointment, this is the third time in a row this has happened. i got my last scan over a 18months ago, the nurse in the hospital told me to come back in three months for my next appointment but i haven’t been able to because of how terrible this gp service is. the doctor rudely said okay i’ve done it bye and hung up without me having a chance to ask how i will be notified or what type of scan it would be. i then got a text, showed up to the appointment and they told me they couldn’t see me because i was 5 minutes late (i have a disability so it was very hard to get there). i am now calling again to restart this process for what feels like the millionth time. i was literally underage when i first complained about my period pain being abnormally high. i have been to a&e about my pain, i cry and sometimes have to sit on the pavement for an hour before i can get back up to do what im doing. it is completely irregular so i can’t ever guess when it will come, i just get hit all of a sudden with excruciating pain that makes me cry. i sat in a 2 hour tattoo session on my ribs and did not move or ask for a break. i have a high pain tolerance due to training in sports and dance and i cry in pain from my periods. all they ever do is prescribe me with codeine which does not work. i am lost for words at how terrible this practice is. my friend’s mother died of cancer due to the GP not getting a biopsy done for years.