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Sad service

Story from nhs.uk

"Sad service"

About: South East Coast Ambulance Service NHS Foundation Trust

Called 999 22/1/24 for a old man that had a fall with bad hip and back pain they said they can't give a time but seven and a half hours later still no ambulance a very sad day for the service nothing else to say.

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Responses

Response from South East Coast Ambulance Service NHS Foundation Trust 3 months ago
South East Coast Ambulance Service NHS Foundation Trust

Submitted on 24/01/2024 at 08:46
Published on nhs.uk at 08:46

I'm very sorry to hear what happened. We would like to look into the reason for the delay and would be grateful if you could contact us direct with further information which will enable us to identify the call.

You can leave a voicemail with your telephone number on 0300 123 9242 or you can email us at pet@secamb.nhs.uk We will need to know the address the ambulance was called to and, if possible, the patient's name.

Thank you for posting your review and we look forward to hearing from you further.

I hope the patient is now receiving the help he needs.

Best wishes

Marie Clifford

PALS Officer

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

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