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Impossible to see a doctor

Story from nhs.uk

"Impossible to see a doctor "

About: Stubbington Medical Practice

Note some of the 5 star reviews are from the same people.

The practice is notorious with local resident’s as impossible to get to see a doctor. They will ask you to have an consult, dismiss you to Gosport or QA - by daughter has been denied an appointment numerous times meaning we have had to use the hospital as a substitute to seeing a doctor. I have walked in numerous times to try and make an appointment and told to call in the morning. Sometimes you get a call back if they hav not closed same day service. But you do not get to see a doctor. So have expectations very, very low or simply bypass and use Gosport walk in for face to face with a GP.

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Responses

Response from Stubbington Medical Practice 3 months ago
Stubbington Medical Practice

Submitted on 23/01/2024 at 08:18
Published on nhs.uk at 08:18

Dear patient, I am sorry that you have had difficulties in getting an appointment at the surgery for your daughter. We do release our appointments at 8am each morning for a booking a week in advance but once those appointments have been taken by other patients, then you would be required to ring the next morning or do an e-consult. Currently we also release on line appointments at 7pm each evening. We also run an urgent care list each morning and afternoon but on occasions the team have to close the list as unable to safely manage the number of patients they need to call. In these circumstances we advise patients to contact 111 or seek help from the Pharmacy.

I am happy to discuss your concerns by telephone if you wish.

Janet Fry

Practice Manager

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