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10 hours of exceptional care

Story from nhs.uk

"10 hours of exceptional care"

About: South Western Ambulance Service NHS Foundation Trust

Although I had to spend over 10 hours in an ambulance waiting for a bed in Casualty my experience was made so much better than it could have been by the three crews who looked after me. They were unstinting in their friendly, cheerful and professional care of me. So, huge thanks to them#job well done!

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Responses

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 3 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 22/01/2024 at 11:06
Published on Care Opinion at 11:06

Good morning

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Sami
Patient Engagement Team
SWAST

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