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So caring

Story from nhs.uk

"So caring"

About: South Western Ambulance Service NHS Foundation Trust

They turned around what should have been a truly miserable day into a day which actually made me laugh, which made me feel so much better. Professional, kind and caring this crew were. I felt so well looked after and confident. I cannot thank them enough.

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Responses

Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 3 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 22/01/2024 at 11:04
Published on Care Opinion at 11:04

Good morning

Thank you so much for providing us with feedback on the recent service you received from us, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew who attended you, though we are sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we do hope you're recovering well!

Kindest regards,

Sami
Patient Engagement Team
SWAST

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