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"Superb example of a nurse"

About: Borders General Hospital / General Surgery (Ward 7)

(as the patient),

I was admitted with an infected abscess and thought I would be staying only 1 night, however, this extended to 10 days and there has been one very special nurse who made my stay much more comfortable and made me feel cared for, nurtured and valued as a patient. Nurse Karen (ward 7) has been a shining light, her humour and friendly approach put me at ease and I knew whatever I asked of her it would be done and she instilled great confidence in me that my needs would be met. 

Even under extreme pressure of the very busy ward, Karen remained polite, patient and cheery and maintained my dignity at all times.
I feel Karen should be an example to her fellow workers and I feel her nature, which is to go over and above to help her patients should be noted and brought to her attention, so she gets the credit and recognition she definitely deserves. Karen should be defined in the dictionary as a 'superb example of a nurse'. 
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Responses

Response from Brian Rintoul, Charge Nurse, Planned Care, Ward 17, Borders General Hospital, NHS Borders 3 months ago
Brian Rintoul
Charge Nurse, Planned Care, Ward 17, Borders General Hospital,
NHS Borders

Charge Nurse

Submitted on 22/01/2024 at 19:47
Published on Care Opinion on 23/01/2024 at 10:29


Thank you for your kind comments, your feedback has been shared with Karen and has also been made available for the rest of the staff on ward 7 to read. Karen was very pleased to read about the positive affect the care she provided had on you and hopes you are continuing to recover well. As her line manager it is very gratifying to know that such a high standard of care was provided to you during your stay on the ward and that such professionalism and empathy was shown throughout your stay.

Kind regards, Brian Rintoul C/N Surgical Unit, BGH.

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