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Care Opinion

Closed early

Story from nhs.uk

"Closed early"

About: Preston Healthport

Turned up on Wed 17 Jan 2024 at 2:40pm for a blood test to find clinic was closed as capacity reached should have been open to 3:30pm. Please consider putting closed notice on outer door to stop people wasting time going in (The inner doors are not easy to open if you are frail) . Continuous stream of people wasting there time turning up for blood to be taken , many bringing elderly relatives.

Suggest you increase the capacity.

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Responses

Response from Amy Bond, Patient Experience Manager, Nursing and Quality, Lancashire and South Cumbria Foundation Trust 3 months ago
Amy Bond
Patient Experience Manager, Nursing and Quality,
Lancashire and South Cumbria Foundation Trust

Submitted on 22/01/2024 at 14:58
Published on Care Opinion at 14:58

Hello, thank you for your feedback, it helps us to understand where things are going well and what could be improved. We would like to look into this further for you, and we will need some more information. If you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.

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