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Care Opinion

My replacement implant

Posted By AmyAmy

"My replacement implant"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as a service user),

I had my contraceptive implant changed, the customer service and care was fantastic. Paula made me feel calm and was really helpful. My only difficulty was making the initial appointment-there is a one phone line and it cuts off after a certain wait time on hold.

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Responses

Response from Andrew Garratt, Senior Administrator, South Staffordshire SHS & HIV Services, Inclusion 3 months ago
Andrew Garratt
Senior Administrator, South Staffordshire SHS & HIV Services,
Inclusion

Submitted on 25/01/2024 at 12:38
Published on Care Opinion at 12:38

picture of Andrew Garratt

Hi AmyAmy,

My name is Andrew and I am a Senior Administrator for the Open Clinic and part of my role is to respond to Care Opinion feedback. I would firstly like to thank you for taking the time to submit your feedback which does mean a lot to our team and is an important contribution to learning and service improvement.

I have shared your story with Paula and she will be pleased that she caring and made you feel calm during your Implant replacement.

I am sorry that you had difficulty with our telephone system. We are continuously looking at ways to improve our system so I hope that when you call our service again you will have a much better experience. 😀

Kind regards,

Andrew Garratt, Senior Administrator

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