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"Ilkeston Emergency Treatment Centre"

About: Ilkeston Community Hospital

Having unexpectedly cut my thumb, I rang the 111 service to request an appointment at the Ilkeston Emergency Treatment Centre. I was given an appointment within the hour and was seen within a few minutes of arrival at the hospital.

The service provided by the nurses who saw me was excellent, they quickly dealt with all of my questions and concerns, I had my thumb cleaned and dressed and was ready to leave within 15 minutes.

It really does make such a big difference when people are kind and understanding to you in these circumstances, so I just wanted to say ‘thank you’ to everyone concerned for their professionalism and for looking after me.

I feel we are very fortunate to have this service available here in Ilkeston without having to travel to the A&E Departments at Nottingham or Derby.

Keep up the good work and thank you !

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Responses

Response from Patient Experience Co-ordinator, Patient Experience Team, Derbyshire Community Health Services 3 months ago
Submitted on 07/02/2024 at 10:44
Published on Care Opinion at 10:44


Hello,

Thank you for your feedback regarding Ilkeston Hospital, Urgent Treatment Centre. I am pleased to read that you found the nurses who treated you to be excellent and that they quickly dealt with all of your questions and concerns. I will pass your kind comments onto the relevant managers to share with the staff.

Thank you

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