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"Thanks to staff."

About: Rampton Hospital

(as a service user),

At the weekend the entire Distributed Television system went down across the entire hospital. No channels were available between Saturday teatime and Sunday lunchtime. This left patients without anything to do in their bedrooms and nothing to distract themselves with when feeling low. A report was logged by the duty site manager and as a result of this, staff across a number of departments worked together to diagnose the fault (a power failure to a piece of equipment) and then rectify the issue as speedily as possible. Because of their hard work and effort, we only had to go without TV for a few hours and we were kept up to date with what was happening via patients intranet (theHUB). I would like to thank all the staff involved over the weekend and let them know their efforts have not gone unnoticed.

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Responses

Response from Kevin Ware, Deputy Director of Security Services, Security Services, Rampton Hospital 3 months ago
Kevin Ware
Deputy Director of Security Services, Security Services,
Rampton Hospital
Submitted on 19/01/2024 at 16:18
Published on Care Opinion at 16:18


Thank you for this post. I recognise the benefits that the distributed TV has for patients in different ways and how disruptive this can be when we experience the unexpected issues. I would like to express my thanks to Adrian Morris (Security Intelligence Analyst) for his actions to engage directly with on-call IT. Adrian's on site work in Rampton on Sunday found a fix to the issue which enabled TV's to be back up and running over the weekend, with is much appreciated. Recognition must also go to Site Manager Antony Wragg who escalated the concerns supported the actions to be taken.

I have asked James Smith and Adrian Morris to work on an escalation and action process to help guide managers should be face out of hours problems in future.

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