"I feel like it's absolutely chaotic."

The process of sending patients from the fracture clinic, to X Ray, to casting needs to be reviewed. I feel like it's absolutely chaotic. 

The first problem was the Consultant arriving 25 mins after our actual appointment was booked for. Secondly, thirdly and fourthly- we were sent to the wrong x ray machine twice, had to walk all the way back to fracture clinic twice and then back to the correct x ray machine twice (the one downstairs) - this is long and tiresome when you're a small kid in pain who has had no sleep. 

No communication, no apologies, no care taken to arrive at their jobs on time. Just absolute chaos.

My final issue was the X Ray department (downstairs) to differentiate between the usual X Ray Dept. The paediatric waiting room was full and overflowing with elderly patients on trolley beds waiting for their X Rays. Several were being intermittently checked whilst we waited. 

This cannot be normal. Surely if an elderly person falls who is dangerously frail - there needs to be a separate process for these extremely vulnerable people. (E.g. one X Ray room was empty!)

The nurses in Fracture Clinic were very good and clearly frustrated too.

Back in the 2000s - patients were told to follow a coloured line on the floor. This worked well. Why did it change?  It's ridiculous and not very good for people who are in pain, elderly, young or vulnerable. It seems a very shambolic and difficult process to follow that even the staff appear to struggle with. 

Our appointment was over 4 hours long in the end.