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"Wonderful service"

About: Derriford Hospital

Picking my mother up after having treatment in the pain clinic. The staff could not have been more helpful. She was given a new appointment in February for a minor op, and told we could go to the walk in clinic for preop assessment. Brought down from Rowen House in the shuttle bus, my mother is very disabled and has a lot of mobility issues. The driver helped us, and then onto the pre op assement clinic, where on arrival the lady behind the desk could not have been more helpful. She told us just to sit and she then came and sat next to my mum and helped go through what would happen and what was needed. We didn’t need to wait very long before she was seen. Everyone in the unit were so helpful and kind. It was a pleasure and we left with everything sorted out. A lift back on the shuttle bus to get back to my car, again the driver was so helpful. Can’t recommend them all enough. Thank you so much

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 3 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 24/01/2024 at 09:54
Published on Care Opinion at 09:54


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Dear Stephanie,

Thank you very much for your kind words about your mother's treatment with the Pain Clinic and her overall great experience at UHP.

I will make sure this is shared with the wider team.

It is really helpful when these positive experiences are shared with us, so thank you for taking the time to feedback.

Many Thanks,

Sean Wills

Support Manager

Neurosurgery & Pain Management

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