"Needs improvement to make access equal"

At the end of another Dr's strike yet again no planned GP appointments. Told to go to NHS 111.

So my poor experience affected by strikes aswell.

There are lots of changes but I don't know how they listen to patients.

I don't want to have to present my case to admin reception in such detail it can feel like an interrogation.

If I am to be triaged it must be by trained medical staff.

I have been stopped from getting an appointment several times by admin staff because I am uncomfortable and distressed and if I say this they just refuse to make an appointment. Or a same day one when I tried and then they ran out of appointments on the same day.

For most of what I need with long term conditions is a Dr to review me.

I think improvements are needed so reception staff and back office staff are properly trained.

Patients are not customers please stop calling us this .

Training must be about communicating better, anti discrimination, de escalation. It is a very big practice and so if it goes wrong at the first contact it seems like nothing can be fixed.

Trying to get things put right is unbelievably stressful and time consuming.

It's so depressing and causing me so much anxiety.

Makes sense if they asked patients like me where it went wrong