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Staff is lovely and the environment is very welcoming.

Posted By ospreybq43

"Staff is lovely and the environment is very welcoming."

About: CGL Birmingham / East Hub

(as a service user),

I attended the xmas open day.

Previously attended one session on a Wednesday evening. So my experience is limited.

But the staff is lovely and the environment is very welcoming.

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Responses

Response from Lydia Broom, Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team, Change Grow Live Birmingham 3 months ago
Lydia Broom
Service User Involvement Lead at Change Grow Live Birmingham, The Service User Involvement Team,
Change Grow Live Birmingham

Submitted on 24/01/2024 at 16:56
Published on Care Opinion at 16:56

picture of Lydia Broom

Dear ospreybq43

Thank you for reaching out to us.

I'm Lydia and I work in the team that is responsible for listening and responding to people's feedback.

I’m really glad you enjoyed the event our staff organised in our East Hub for Christmas. It was great to read how lovely you found our staff to be were when you attended, and that you were made to feel very welcome.

I have shared your feedback with our Management Team at the hub, who have passed your kind words onto the staffing team there. They really appreciated your feedback and were really happy to hear you had such a positive experience.

It sounds like you are quite new to our service if you have only attended one meeting previously, and I really hope that as your engagement with our East Team moves forwards you continue to benefit from the support that is offered to you and that you achieve all of your recovery goals.

Thank you again for getting in touch with us, and I wish you all the best for your future.

Take care,

Lydia

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