"My treatment"

I had to get an urgent appt last week, I called at 8.30 and was 14 in the que and by 8.40 I had got through which was very impressive. The call handler was friendly, professional and listened to my concerns and then spoke with a clinician and offered me an appt at 9.30. On arrival reception staff were lovely, very friendly and approachable. The person I was seen by reassured me and arranged some tests. Very caring and professional, 1 week later my results were fine which was a relief. My only 1 small complaint was today, the doctor (didn't catch his name) who called me seemed like he wanted off the phone quick, I was trying to ask a question but he couldnt get off the phone quick enough, I couldnt get a word in as he just said 'thank you, goodbye before I could finish what I was saying so that was frustrating. I get they are very busy but I would always end a call with 'do you have any questions' atleast that gives the concerned patient an opportunity to speak. However my overall experience has been great as I had never been here before as only moved to the area 2.5yrs ago and never required medical help and going by reviews I was scared I wouldn't get any help however I was pleasantly surprised and can't thank the staff enough, they have went above and beyond and I appreciate them all.