"Appointment problem"

After seeing the consultant and when I arrived home I received a call to arrange an appointment for an injection. This was arranged for Tuesday 9th Jan.

I did not receive a letter confirming this so I rang on the 4th Jan and was put through to the ward who told me I was due in that day which was the 4th Jan. I pointed out that I was told my appointment was the 9th Jan. The person said she would let the front desk know. When I arrived on the 9th Jan the front desk said I was due in yesterday. I was upset but the front desk were very good and someone came out to me and managed to get me in that day to have my injection. They also managed to alter my next appointment around my holiday return date. I was very grateful for that.

Although I have no complaints about how I was treated. The appointment system needs some attention.

I was given my next appointment dates which have been altered from the 5th Feb to the 6th February at 8.30. The following one will be on the 8th March at 11.15. I have a confirmation letter for the March appointment but not the February one. Hopefully I will receive a confirmation of the february appointment on the 6th as I really dont want the same thing to happen again.

Other than the mix up with my appointment I was very pleased with my care and grateful to the front desk staff for reorganising things.