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"11 year old with suspected autism, vocal and physical tics and severe anxiety"

About: Children's Specialist Health Services / Neurodevelopmental Service (NDS) General practices in Lanarkshire

(as a parent/guardian),

I have been trying for many years to access the right help and diagnosis' for my now 11 year old son. For many years I was told to wait till he is older and that children develop at different rates etc. Eventually the GP referred him onto the neurodevelopmental pathway to await an autism assessment. This was early 2021 and following this, Covid and lockdowns hit their peak and we heard nothing else for a long time. Fast forward till the last 8 months and my son’s situation has changed greatly for the worse.

He has always suffered from vocal and physical tics but they came and went, however since July 2022 they have been daily in different extremes. At his worst, the GP sent a second referral to the neurodevelopmental team regarding his tics and how badly he was affected by them. The response I got was that he cannot have two referrals to the same department and the relevant information had been passed on. Again leaving myself and son with no answers or way forward.

I am now finding it close to impossible to get my son to attend school. He is so sad and anxious because there’s so much going on with his mind and body and he’s aware he can’t control any of it and it scares and upsets him. I have complained about the wait and received an apology and told where they were currently at on the waiting list (seems we perhaps have another year to wait). A local MP looked into this on my behalf and they weren’t told anything different than I was.

Our most recent trip to the GP resulted in myself and my son in tears. The GP was not helpful, not sympathetic and clearly not too understanding of autism as they told my son he can’t act like a baby now as he’s 11 and going to high school. To tell my son I felt was completely disgusting, not to mention unprofessional. I was also told by this GP that me getting upset wasn’t helping my son. I challenge any parent to watch their child suffer daily and watch them break a little more everyday and then not get upset when the very people that are there to help you are saying things like, an autism assessment isn’t going to change anything,  Or they're not sure what I think they can do. The system seems broken. When I asked if my child had to suffer for at least another year with no offer of any help they didn’t have an answer for me. The one and only letter received from the neurodevelopmental team states if my sons condition worsens to call. I did, it makes no difference. I do not know what physically and mental state either me or my son will be in in twelve months time. 

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Responses

Response from Suzanne Shields, North Lanarkshire Health & Social Care Partnership 3 months ago
Suzanne Shields
North Lanarkshire Health & Social Care Partnership
Submitted on 17/01/2024 at 10:54
Published on Care Opinion at 10:54


Dear Parent,

I am sorry to read of your experience accessing the Neurodevelopmental Service for your son. It is understandable that you will be upset about the wait and lack of support. Could you contact me directly and I will look into your son's case? My contact number is 01698 687490.

Best regards,

Suzanne Shields

Clinical Manager, Neurodevelopmental Service

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Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 18/01/2024 at 15:19
Published on Care Opinion at 15:19


picture of Jennifer Montgomery

Dear deedee31,

Thank you for sharing your recent experience of your GP on Care Opinion.

I am sorry to hear about the issues you faced initially in getting a referral for your son via the GP, but I am more sorry to hear about the way you were treated at your recent GP appointment when you were looking for support for you and your son. This is certainly not the standard of care we expect to be delivered.

GP’s are independent contractors and are responsible for investigating and responding to any concerns a person may have about the service; they are not registered to respond directly to feedback through Care Opinion. Can I please invite you to contact the Practice Manager if you would like a direct response about the service or you can also contact Primary Care Patient Affairs, I have included their contact details.

PatientAffairs.Primarycare@lanarkshire.scot.nhs.uk

Tel no. 01698 752800 Option 2

Kind Regards,

Jenni

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