My Dad recently attended Day Surgery for an eye procedure and had so much positive feedback I felt was important to share.
He commented on the professionalism and person centred care he received from all the staff - from receptionist at Day Surgery, nursing and medical individuals that he saw. He was blown away by the paperwork involved - checking his personal details etc - but that this was all carried out clearly and helped make him feel at ease during his eye operation.
Simple things like asking how his journey to the hospital was and making conversation really makes a difference to someone who is nervous and unfamiliar with hospital settings. Thank you for the care shown to my Dad.
"Thank you for the care shown to my Dad"
About: New Victoria Hospital / Day surgery New Victoria Hospital Day surgery Glasgow G42 9LF
Posted by rhinowk68 (as ),
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