"Reception Staff"

I have been with this surgery for many years and I have always been very happy with the care by the GP's and Healthcare staff, however, in recent years I have come across one member of the reception team that lets the side down massively, she is rude, unhelpful, ignorant, and on two occasions was chewing gum while talking to me. She has no empathy or understanding at all and is completely dismissive of any queries. It is clearly evident that she is not happy in her job and this certainly effects my experience as a patient. The surgery used to be such a welcoming place where the staff knew the patients and welcomed them, but not anymore.