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Kept me informed and relaxed

Posted By Milbd74

"Kept me informed and relaxed"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I have recently been in for a few procedures in one go. Have been kept in a bit longer due to problems after procedure to make sure OK. The aftercare team have been absolutely amazing. Kirsty and Mae were exceptional in making sure all was OK before I was discharged and keeping me comfortable. Surgeons kept me informed and relaxed.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 16/01/2024 at 17:18
Published on Care Opinion at 17:18

picture of Jennifer Montgomery

Dear Milbd74,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery.

I am sorry to hear of the complications you have had following the procedures. I am so pleased to hear that you have had such good aftercare experience having been kept in hospital.

I will ensure that your kind words and feedback are passed on to the whole team but particularly Kirsty and Mae.

I hope you are recovering well.

Kind Regards,

Jenni

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