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"Noisy and triggering"

About: Queen Elizabeth The Queen Mother Hospital

After having a baby I found the place so noisy and chaotic that I couldn't relax and felt on edge all of the time. I couldn't sleep and everytime I did drift off someone would shout outside my room. My partner was thankfullt allowed to stay with me after a lot of pursuasion and I'm so thankful for this as he had to talk me out of meltdowns on several ocassions. We found staff didn't seem to have an awareness of whether it was the middle of the night or themiddle of the day, they would shout and joke to each other from one end of the corridor to the other to greet each other when coming on shift etc would sing loudly. I remember one conversation going on about lost keys and wondering why they needed to shout this to each other from opposite ends of the corridor. I also found the catering staff very loud, they would all be particularly loud together at the start of their shifts. Please be aware of the trauma that many of us endured in giving birth, to aid recovery most people need calm, quiet and to be able to at least relax a little.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 3 months ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 10/01/2024 at 21:20
Published on Care Opinion at 21:20


Thank you so much for passing on your feedback, you've explained with such elegance the experience you had and I will make sure to share your words with the team.

It is really important that we are made aware if there are things we need to improve and I am so sorry that you had such a difficult time.

Patients should always be treated with respect and dignity and this is something that needs to be highlighted especially after something that at times I know only as a husband and father watching my own wife give birth can be extremely traumatic as you say.

If you would like to talk more about your experience please contact our patient experience midwives via their email address which is ekhuft.pem@nhs.net.

Alternatively you can contact my team the Patient Voice & Involvement Team via our email address which is ekhuft.patientvoice@nhs.net

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