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Let down by lack of communication with patients

Posted By Orionesr

"Let down by lack of communication with patients"

About: Chesterfield Royal Hospital / General surgery

(as the patient),

All medical, portering, catering really good, just let down by lack of communication with patients. Sometimes after treatment, and in my case an operation, you were left not knowing the results or next steps, which is frustrating when you're wanting to inform loved ones and make plans.

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Responses

Response from Rachel Floyde, Interim Senior Matron, Orthopaedics and Specialist Surgery Care Unit, Chesterfield Royal Hospital 3 months ago
Rachel Floyde
Interim Senior Matron, Orthopaedics and Specialist Surgery Care Unit,
Chesterfield Royal Hospital

Submitted on 30/01/2024 at 12:01
Published on Care Opinion at 13:12

picture of Rachel Floyde

Hi Orionesr,

Thank you for sharing feedback following your inpatient stay. It is positive that you felt that staff groups were good, however I am sorry that communication could have been better.. I would appreciate it if you could speak to our ACS team on 01246 512640 to raise a concern around your stay. This will give us the opportunity to review your notes and speak to the staff that cared for you to be able to review what happened and made improvements as necessary.

Thank you.

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