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Terrible

Story from nhs.uk

"Terrible"

About: Chase Farm Hospital

I have been waiting a year to see someone in the dermatology dept.

Appointment has now been canceled for the 5th time.

Meanwhile my situation has worsened.

There is not even a direct line to this department so I can’t even talk to anyone about my concerns.

Next appointment now in April if they don’t cancel again.

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Responses

Response from Chase Farm Hospital 3 months ago
Chase Farm Hospital

Submitted on 10/01/2024 at 16:15
Published on nhs.uk on 11/01/2024 at 14:47

Dear Patient,

Thankyou for your feedback, I am sorry to hear that your appointment has been cancelled. Please also accept my apology for the cancellations resulting in a poor experience with the dermatology department.

Please contact the patient experience team should you wish us to look into this further. You can contact the team either by email at rf.cfhpeg@nhs.net or by phone on 0208 375 1328.

Kind Regards

Patient Experience Team

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