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Friendly, patient, kind and thoughtful

Posted By Della68

"Friendly, patient, kind and thoughtful"

About: Royal Victoria Hospital / Radiology

(as a carer),

I arrived at the Royal Victoria Hospital with my mother, who has extremely limited mobility. As I was not able to walk her into the reception, I left her leaning against the railings (perhaps a seat or two could be made available outside the entrance!)

The receptionist on duty was extremely polite and helpful but the porter who retrieved a wheelchair for my mother and pushed her to Nuclear Medical was amazing. He was so friendly, patient, kind and thoughtful.

My mother was extremely nervous and he helped put her at her ease.

I must commend the receptionist and porter for their welcome and friendly demeanour. It was unexpected but very much appreciated.

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Responses

Response from Susan Garland, PPI Support Services Manager, Logistics, BHSCT 3 months ago
Susan Garland
PPI Support Services Manager, Logistics,
BHSCT

Submitted on 15/01/2024 at 10:26
Published on Care Opinion at 10:26

Hi,

My name is James McIlwee and I am the Service Manager for Portering. I want to thank you for taking the time to tell us about your mother’s experience. Attending hospital can be a very stressful and worrying experience, and I am delighted to hear that our Porter was so supportive and caring.

I will share your feedback and appreciation with our team.

Regards,

James McIlwee,

Support Services Manager,

Logistics

Regards,

James

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Response from Kevin Patterson, Patient and Client Experience Facilitator, Belfast Trust Wide, Belfast Health and Social Care Trust 3 months ago
Kevin Patterson
Patient and Client Experience Facilitator, Belfast Trust Wide,
Belfast Health and Social Care Trust

Submitted on 16/01/2024 at 11:09
Published on Care Opinion at 11:09

picture of Kevin Patterson

Hi Della68

My name is Kevin Patterson I am the Facilitator for Patient and Client Experience and I also manage the main reception staff in the Royal Victoria Hospital. I am so delighted to hear that the team put your mum at ease in a time when she was stressed.

I have passed on your lovely comments to the entire team and can say this have been very well received.

Regards,

Kevin Patterson

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