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"Perfect treatment."

About: Royal Devon & Exeter Hospital (Wonford)

My son was taken into hospital on Friday after suffering from a severe reaction to a peanut bar he had eaten.

From the start I called 999 and requested an ambulance as my son was suffering from a reaction from a peanut bar, the ambulance arrived within 5 mins and the lady stayed on the phone until they arrived.

The two paramedics treated him at our house before he was taken to Exeter hospital.

On arrival we had to wait about half an hour to get into the hospital as the junior doctors were on strike.

Upon arrival into the hospital, my son was checked over and had to have some more injections to counteract the reaction he was getting from the nut allergy.

He was regularly checked on and monitored by the nurses and doctors.

Everything was looking good and we were waiting for a bed in the ward.

Then all of sudden things tock a turn for the worse, my son suffered a severe anaphylactic shock and wasn’t well at all.

I quickly called the doctor over and they set to work on my son in a very professional and calmed manner to bring him back around again.

Due to the fact his allergy was attacking time after time, the decision was made for him to be put in intensive care, where he would get a one on one around the clock care and should he need the doctors…they were there.

I stayed with my son for the night, and he was given the best possible treatment anyone could ask for.

He was looked after really well and the nurses were really polite and helpful.

Luckily my son didn’t need the doctor’s assistance during the night.

The next morning he started to look a lot better.

They wanted him to stay in for another night for the monitoring of his breathing.

Thankfully my son was able to come home on the Sunday night, which incredible considering how unwell he was on Friday.

I can’t thank the staff doctors/nurses and everyone else who was involved in looking after him enough.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 3 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 10/01/2024 at 08:38
Published on Care Opinion at 08:38


picture of Lisa Townsend

Thank you for taking the time to leave such lovely feedback. I am sure this was a very worrying experience for both yourself and your son and I am so glad to hear that you felt supported and cared for by the teams involved, especially when he deteriorated further.

I will pass on your feedback to the teams in A&E and ICU, who I am certain will appreciate your kind words.

I hope your son is recovering well.

Kind regards

Lisa

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