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"Very good care"

About: West Middlesex University Hospital

I was taken into west middx A&E department by ambulance on 27th December with severe pain in my chest and shoulder. My pulse was also very fast. The department was very busy due to a Junior doctors strike but I believe I was prioritised due to my heart rate and pains. I waited for about an hour before I was taken to a bed. I feel I was very well looked after by both the Nurse and Doctor who both coordinated my care very well and were kind and helpful. I was monitored closely and had several ECG’s blood tests and scans to get to a diagnosis. I was given medication and given clear instructions for the plan going forward. I was then discharged. Overall I feel that I received a very good level of care. Thank you.

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Responses

Response from Camelia King-Martey, Patient Experience Coordinator, Patient Experience, Chelsea and Westminster Hospital NHS Foundation Trust 3 months ago
Camelia King-Martey
Patient Experience Coordinator, Patient Experience,
Chelsea and Westminster Hospital NHS Foundation Trust
Submitted on 24/01/2024 at 11:00
Published on Care Opinion at 11:00


Dear writer,

Thank you for your positive review of your recent visit to A&E.

Thank you for highlighting great care and treatment from our staff despite the challenges.

We will share this with the A&E department.

We wish you all the best with your recovery.

Best wishes,

The Patient Experience Team

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