"Wonderful service and environment"

My mother was on ward 11 and 14 - This is how the NHS service should be run, kind expert nursing staff, clean and calm environment, treating patients as individuals, it has been a long time since i have seen a ward sister take the time to walk around the bays speaking to patients when she came on shift. Nurses engaging elderly patients. - spotlessly clean, plenty of room on bays, just absolutely wonderful. Free parking, subsidised cafe food. West Heath is a blue print for NHS excellence. It can be done even in these times of NHS austerity. Quite a stark comparison to Gloucester NHS where parking can cost in excess of £10.00, coffee £4.00 - busy cramped ward, over worked nurses. Well done West Heath staff.- Your dedication and excellent Service to your patients is a credit and a blue print for success for the NHS, My mother was treated so well, and this was so helpful and reassuring to the family and herself during a very difficult time.