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"Absolutely first class all round experience"

About: Royal Liverpool University Hospital

I had a surgical procedure and should have been under Ward 5b for urology, but due to bed restrictions, I was placed on Ward 7b, which is Kidney and Nephrology. I was in room 22 from 4th to 6th January 2024.

My experience from booking in until discharge 2 days later could not have been better.

Doctors, nurses, cleaners, catering staff, hca's, students, discharge team, porters, and pharmacists and the maintenance guy were all so kind, pleasant, understanding, caring, and professional

I hope I haven't missed anyone.

I hope you all read this because whether day or night staff are all amazing.

Thank you so much.

The food was as good as you could expect.

Responses to nurse calls were prompt.

Everybody did what they said they would when they said they would.

Nothing was too much trouble, like finding me biscuits or cereal in the middle of the night and making me tea to order.

The room was exceptional, tv, en suite, quiet and clean.

I relaxed and was able to switch off for periods of time for once in my life.

Thank you all so much.

Just need the parking sorting now.

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Responses

Response from Dafney George, Patient Experience and Engagement Officer, Patient Experience, Liverpool University Hospitals 3 months ago
Dafney George
Patient Experience and Engagement Officer, Patient Experience,
Liverpool University Hospitals
Submitted on 16/01/2024 at 16:44
Published on Care Opinion at 16:44


Dear Mr Cleary

Thank you so much for taking the time to provide us with your feedback! We are glad to hear about your positive experience during your stay on Ward 7B. Your kind words about the staff you encountered are heartwarming and mean a lot.

We will ensure that your feedback is shared with the management team and the rest of the ward, so that everyone can share your positivity and enthusiasm!

Best wishes.

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