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"The perils of accessing care"

About: Northlands Community Health Centre

(as a service user),

This is my experience.  You ask for therapy, you get told you’re on the list. You NEVER reach the top of the list; you probably were never put on the list. You ask for help in crisis, there is none. You get asked to be referred to the crisis team, you get told there is none. You ask to get referred to the home treatment team, you get told there is none-There is no staff

You ask for help in a crisis, you get told there is none. You ask to speak to your person, they’re never there. You speak to the duty team, you get belittled. You get talked down to. You get told they will not help you. You try to refer yourself to another service, you get told you cannot be moved because you’re under this one. You ask for help from this service, you get told there is none. You get told the nhs have a duty of care, there is none. You get told that someone will help with something, get a message over, or make contact with someone. It never happens.

My mental health is poor, yes, but the way I have been consistently let down over the last 4 years of being with them (and I know the limitation is 3 else I’d be saying a LOT more) has made it worse. You are the building of lost hope. You are the bearers of broken promises. And that’s why most of the staff I had dealt with had all left. The situation is just abhorrent.

The people left that care, cannot fulfil their caring duty, and they will leave. And this service has made my mental health so much worse. And once I have used up the last worker I have willing to work with me, I will be discharging myself. Because I’d rather end up on a psych ward after mentally popping, than to be let down for another 4 years. Will be 5 this year. In my experience you are not fit to aid -complex mental health needs. You are not fit to care for neurodiverse patients; you are not fit to care for autistic patients, you are not fit to deal with adhd patients.

The fact of the matter is, if I had a choice I’d go anywhere else. But I can’t. Because of this service! I cannot access any other care facilities/buildings/options, that are not an in house facility/tertiary care. I cannot even access talking therapy, because I am under this service, that will not provide me any psychological intervention, despite being non crisis multiple times under their care (and currently). What is the point in this service. Please. I’d love to know. Coz I got therapy 3 years ago and apparently that’s enough despite me being a state during a state after and ever since, and considering the therapist said I needed further help and I never received it. What’s the point. What’s the purpose. 

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Responses

Response from Sheffield Health & Social Care 2 months ago
Submitted on 07/02/2024 at 08:58
Published on Care Opinion at 09:52


Dear Author,

The Community Mental Health Service have struggled with demand and capacity over the last few year with an increasing number of people being referred to the service and some people remaining in the service for many years which impacted on how quickly CMHT’s could assess and plan care for those people newly referred to the service.

The author is right in saying that some staff who wanted to deliver and responsive, flexible, quality service became frustrated and left the service. Mental health service nationally and in Sheffield are undergoing a period of transformation. We have received for the first time in many years additional investment from the Integrated Care Board to recruit new staff and we are pleased to say we have done this and have improved significantly on staff retention.

We have consistently over the past 18 months achieved the national 18 weeks treatment target for psychological therapies

Nationally Community Mental Health Team are moving away from the Care Programme Approach (CPA) which was introduced over 30 years ago. There is broad agreement that was an obstacle to proving responsive, flexible services. The CPA approach has been inconsistently implemented nationally using arbitrary categorisation about who was under CPA and who was not with priority given to those on CPA.

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