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Care Opinion

Terrible and disorganised practice

Story from nhs.uk

"Terrible and disorganised practice "

About: Ealing Hospital

A pre surgery assessment was arranged for my knee surgery so I booked the time off work so I was free for the appointment call but no one called me. I am in disbelief. I tried calling the hospital but they couldn’t put me through to the team so now I don’t know what’s happening with my surgery. After a year and a half of waiting on the waiting list, they just didn’t bother calling me for my pre operation appointment

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Responses

Response from London North West University Healthcare NHS Trust 4 months ago
London North West University Healthcare NHS Trust

Submitted on 08/01/2024 at 10:44
Published on Care Opinion at 10:44

Dear Service User,

Thank you for your feedback, although I was very disappointed to read of your negative experience. I am sorry that you faced communication issues.

As you may know this platform is anonymous, therefore, we cannot obtain and patient information to send this onto any team or even look into this on your behalf.

If this is something you would like to be looked into, then please contact the PALS team with your personal patient details so that they can assist you further. They can be contacted on: LNWH-tr.PALS@nhs.net or 020 8869 5118.

We appreciate you taking your time to leave your feedback and I do hope you get information about your surgery soon,

Best wishes,

Leanne Fernandes - Patient Experience and Engagement Lead

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