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Care Opinion

All showered caring through a difficult time

Posted By CPmum

"All showered caring through a difficult time"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c) Royal Hospital for Children (Glasgow) / Paediatric Intensive Care Unit (PICU) Ward 1D Scottish Ambulance Service

(as a parent/guardian),

Following a seizure at home, my daughter was taken by ambulance to A and E. She had breathing difficulties following the seizure and required intubation and was admitted to PICU were she spent several days before being transferred to ward 2c and discharged on Christmas Eve.

I can't fault the care we received from the call handler, the paramedics, A and E, PICU, and ward 2C staff. All showered caring and understanding through a difficult time.

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Responses

Response from Alana Spence, Lead Nurse– Hospital Paediatrics & Neonates, Theatres, PICU and Ward 1E (Cardiac), NHS Greater Glasgow and Clyde 3 months ago
Alana Spence
Lead Nurse– Hospital Paediatrics & Neonates, Theatres, PICU and Ward 1E (Cardiac),
NHS Greater Glasgow and Clyde

Submitted on 05/01/2024 at 18:10
Published on Care Opinion at 18:10

Dear CPmum,

Many thanks for taking the time to post this review regarding your daughter's care following a seizure at home. I am sure this was a worrying experience for you all and delighted that you were supported so well by our team.

I am so pleased that your daughter got home in time for Christmas and is recovering well.

I will pass on your kind thanks to all of the teams.

Many thanks

Alana Spence

Lead Nurse Paediatrics

alana.spence3@ggc.scot.nhs.uk

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 3 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/01/2024 at 11:27
Published on Care Opinion at 11:27

Dear CPmum

Thank you for sharing your story.

It must have been a very worrying time for you so I am glad to read that you are happy with the care your daughter received.

If you would like me to pass on your thanks to the call handler and the ambulance crew could I ask you to contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your daughter's name and the address and date we attended.

I am so please she is recovering well.

Kindest regards

David

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