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"Waiting time not acceptable"

About: Marie Stopes International

I discovered my pregnancy when i was around 5 weeks. I immediately contacted MSI and was given a telephone consultation where I had to wait another 7 days. Following the phone consultation which occurred in late December, the first available appointment for clinic was beginning of January; 2 extra weeks from the phone consultation. In total I had a 3 week delay to be seen in clinic, what was already a daunting time was made worse with the realisation that I had continue with the pregnancy for an extra 3 weeks (almost a month!). This needs to be taken in consideration as it has utterly ruined my experience and increased my guilt

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Responses

Response from Marie Stopes International 3 months ago
Marie Stopes International
Submitted on 08/01/2024 at 14:49
Published on nhs.uk on 10/01/2024 at 14:14


Dear Client, Thank you for your feedback, we are sorry you had a long wait for your treatment with us. We do our best to maintain low wait times between appointments, and we would like to investigate this further.

Please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.

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