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These letters and requests are very unwelcome

Posted By orionsq94

"These letters and requests are very unwelcome"

About: Royal Cornwall Hospital (Treliske) / Mermaid Centre

(as a service user),

I am currently receiving treatment for interval breast cancer, which has been amazing and of the highest quality, with compassionate and professional staff. 

I received an invitation for breast screening, shortly after my diagnosis. I cancelled this, explaining the reason for the cancellation. Staff responded and were very helpful. 

However I subsequently received another invitation, just after my mastectomy, to attend in March. I cancelled this, and received an apology and was informed that I would be invited again in 3 years time. 

This morning I was dismayed to receive a text asking me to review my experience, following my breast screening appointment today. I haven't had an appointment for today. Having had a mastectomy 2 days ago, these letters and requests are very unwelcome. I need to focus on my recovery.

Please can you check your records again and stop this from happening again. 

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 3 months ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 19/01/2024 at 16:16
Published on Care Opinion at 16:16

Dear orionsq94

Thank you for taking the time to share your story with us, I am sorry for the delay in getting back to you on here.

I am so sorry to hear that you have been receiving the invitations for a breast screening after your diagnosis and procedure. This shouldn't have happened, especially after raising this with the team. Please could you contact us via rcht.patientengagement@nhs.net to provide us with your name and date of birth and I will look into this to ensure it doesn't happen again.

I am pleased, thats the treatment you have been receiving has been such high quality from compassionate and professional staff.

Thank you, again for taking the time to share your feedback with us and I apologise for your recent experience.

Thank you

Megan

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