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"Brilliant brilliant brilliant "

About: Derriford Hospital

In this one visit years of anxiety and bad memories of previous tests were eradicated. Due to my own personal history the anxiety over my endoscopy (and yet gratitude for being able to get one) was off the scale. However the treatment I received from everyone in this department was absolutely superb. In particular the person that actually did the test was understanding, compassionate and yet so professional. The listened to my concerns, didn’t judge and acted accordingly. In fact everyone in the room was amazing and I left with tears of happiness and gratitude for the way I was treated. This was a great experience for me and from start to finish in the recovery area the service was of such a high quality. Thank you everyone.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 3 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust
Submitted on 08/01/2024 at 17:06
Published on Care Opinion at 17:07


picture of Alison Stanton

Thank you for the positive feedback regarding your most recent appointment within the Trust.

We have fed this back to the teams that cared for you and are pleased that your patient experience was a positive one.

Thank you again

Alison Stanton

Patient Services

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