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Care Opinion

Hospital Wait time

Posted By Ashrj34

"Hospital Wait time"

About: Forth Valley Royal Hospital / Clinical assessment unit NHS 24 / NHS 24 (111 service)

(as the patient),

Called 111 before 3pm for cut off in the queue after 40 mins. Called again and done ring back waited an hour.

Got app quickly but then waited clinical assessment and they never had my notes. Waiting 2 hours on blood test and still waiting over two hours on results for a suspected blood clot.

Staff were great but the wait time is ridiculous. 

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Responses

Response from Dawn Orr, Nurse Consultant - Telehealth and Telecare, Nursing and Care, NHS 24 3 months ago
Dawn Orr
Nurse Consultant - Telehealth and Telecare, Nursing and Care,
NHS 24

Submitted on 05/01/2024 at 16:38
Published on Care Opinion at 16:38

picture of Dawn Orr

Dear Ashrj34,

Thanks so much for sharing your experience on Care Opinion. I'm sorry to learn you required to contact 111 and that you subsequently needed onward referral. I hope you now have your blood results and treatment plan.

I respond on behalf of 111 who would have carried out your initial triage then referred you to your local health board.. If you wish for us to review any aspect of your call to 111, please contact me at patient.experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Dawn Orr

Nurse Consultant, Telehealth and Telecare

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Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 3 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 05/01/2024 at 17:44
Published on Care Opinion at 17:44

Dear Ashrj34

Thank you for sharing your story on care opinion. I would like to apologise for your long wait during these really busy times we are currently facing.

I will share your experience with the all of our staff who will be very grateful of the feedback

Best Wishes

Pam

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