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I needed an emergency medication review

Posted By Ddddddd

"I needed an emergency medication review"

About: Claybrook Centre / Treatment and Recovery Team

(as the patient),

Been waiting for over 15 months to have my medication changed for depression, ADHD, anxiety and insomnia. Had the most traumatic journey with professionals that were supposed to help, in my life. I ended up in the emergency room due to not being on the right medication and therefore my whole life falling into pieces as I could no longer function.

I felt I was treated carelessly by the only people that could and were supposed to help me. I really hope this service improves. 

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust 3 months ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust

Submitted on 29/01/2024 at 16:55
Published on Care Opinion at 16:55

Dear Ddddddd

Thank you for your feedback which we are sorry to hear of your experience with one of our services.

We welcome an opportunity to learn from your experience and the clinical team would value a conversation with you about your concerns to understand how we can improve.

Please email PALS pals@westlondon.nhs.uk with your contact details and in the meantime please accept our apologies for the disappointment caused.

We look forward to hearing from you.

Kind regards

Paul

Paul Gibbs

Patient Experience Lead

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