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Care Opinion

Suspected life changing event

Posted By John6689

"Suspected life changing event"

About: Crosshouse Hospital / Accident & Emergency

(as a service user),

I was admitted through a&e. From arriving till I left your staff were exceptional. I even witnessed nurses dealing with a challenging  situation with dignity and respect. You should be proud of all your nurses and support staff. The way I was treated was of such a high standard and exceptionally freindly. Thank you.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 13/02/2024 at 10:28
Published on Care Opinion at 10:28

picture of Pamela Gibson

Dear John6689

With apologies for the delay, I would like to thank you so much for taking the time to share your experience of the care provided within the Emergency Department at University Hospital Crosshouse.

I am glad to hear that you received such professional and compassionate care from our staff and it will be my pleasure to share your kind comments to the wider Team in the Department.

Like you, I am incredibly proud of all of our whole Team. I know they will be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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