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Packed NYE but fantastic service

Story from nhs.uk

"Packed NYE but fantastic service "

About: Russells Hall Hospital

Had to take my wife into A&E with suspected appendicitis. Only waited 15 mins in a packed a&e for her to be seen. And was promptly told to go upto a ward to get her checked out. Fortunately it wasn't appendicitis . We were in and out in under 3 hours. We cannot thank the staff enough.

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Responses

Response from Patient Experience Assistant, Patient Experience, The Dudley Group NHS Foundation Trust 4 months ago
The Dudley Group NHS Foundation Trust

Submitted on 11/01/2024 at 09:25
Published on Care Opinion at 09:28

Dear Ben,

Thank you for taking the time to tell us about wife’s positive experience at our Emergency Department. We are delighted to hear that staff were able to provide excellent care and treatment for your wife. We have passed on your kind words to our Emergency Department who will be happy to hear of them.

All the best and take care,

Patient Experience Team

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