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My treatment following a 111 appointment

Posted By Lindk43

"My treatment following a 111 appointment"

About: Forth Valley Royal Hospital / Urgent Care Centre

(as the patient),

I contacted 111 at the end of December feeling generally unwell and was given an appointment at FVRH that evening with the urgent medical unit. ( that may not be the correct title).

Upon arrival, I was dealt with very efficiently and directed to the seating area. Shortly afterwards, a very friendly lady came and did some basic assessment.

After a few minutes, I was taken to an assessment ward by AP Stephanie who painstakingly went through my symptoms and after consulting a colleague, diagnosed my problem and prescribed treatment as well as undertaking to contact my GP surgery.

I can’t emphasise strongly enough how well I was treated by all staff and particularly by Stephanie , her whole attitude was wonderful. This department is a credit to FVRH and to its staff.

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Responses

Response from NHS Forth Valley 3 months ago
NHS Forth Valley

Submitted on 11/01/2024 at 08:58
Published on Care Opinion at 08:58

Dear Lindk43,

Thank you for taking the time to share your recent experience in the Urgent Care Centre, and I'm delighted to hear of the great care you received.

I will be sure to share your feedback with the team and I do hope you are feeling better.

Kind regards

Ric Atalla, Operational Manager, Emergency Care & Inpatients

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Lindk43 (the patient)

Thank you for your kind response.

A few days after my first visit, an adjustment to my meds was required so a further visit was necessary.

This time, as before, I found the same caring ambiance from a different team and Stephanie was seamlessly replaced by Rachel, truly first class treatment from a very professional team.

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