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Exceeded expectations

Story from nhs.uk

"Exceeded expectations "

About: Derriford Hospital

My Wife fractured her finger after shutting it in my car door. We arrived at 09:50 Saturday morning.

The staff were extremely sympathetic and kind. We were on our way home by 11:30 after being triaged, x-rayed and treated.

Particular thanks to the practitioner, who’s name we didn’t get, she was very friendly, took the time to explain everything and was really kind.

Thank you for everything you did. We are very grateful.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 3 months ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 29/01/2024 at 16:55
Published on Care Opinion at 16:55

picture of Alison Stanton

On behalf of Derriford Hospital Emergency Department, I would like to thank you for your kind review dated 6th June 2023.

It is always nice to receive positive feedback from patients.

I will make sure the teams in the Emergency Department and in particular the nurse practitioner is aware of your kind words. Hearing such positive feedback really helps.

Thank you again for taking the time to comment. It is very much appreciated.

I hope you are safe and recovered well.

Jayde Fletcher Emergency Services Manager

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