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"My son was in good hands"

About: General practices in Lothian St John's Hospital / Paediatrics

(as a service user),

After a moderately poorly Christmas period, my son suddenly got much worse. We were immediately seen by the duty GP at Simpsons, Bathgate. He immediately referred us to Paediatrics at St John's.

We were put straight through, checked and sent home with antibiotics. Equipped with the direct phone number, we called in the next day as my son was throwing up his medicine. By this point he was very ill.

The ward immediately saw to his needs and he spent the night on an IV drip with various substances helping him to recover. I felt that although this seemed very scary and serious, that my son was in good hands.

The staff were very confident in what was required and it just remained for my son to be very brave and for his parents to be very patient. It's always hard to endure the hospital process, and there were some difficult moments. Yet I've got faith in NHS Scotland and the famous bedside mannerisms of paediatric staff.

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Responses

Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 3 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 08/01/2024 at 14:58
Published on Care Opinion at 14:58


Dear ospreysw77,

Thank you so much for taking the time to share your son’s experience at the St John’s Children’s Ward.

I am so sorry to hear that your son was very ill. I appreciate it can be a scary, difficult time having your child in hospital, and I am glad to hear that the paediatric staff’s confidence and professionalism reassured you that your son was in safe hands.

Staff do their best to deliver high quality care to patients and their families, and it is so rewarding for them to get positive feedback like yours. Please be assured that your kind comments have been shared with the team who will be delighted to receive it.

Thank you again and I hope your son is recovering well.

Best wishes,

Ana Mezzomo

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